Shipping & Returns

Shipping

For VeRelief Mini

• Shipping is free for all VeRelief product orders delivered in the USA.
• VeRelief mini will ship within two (2) business days of purchase. We fulfill orders on Monday – Friday in the order that orders are received. You will receive an email with a tracking number as soon as your device has shipped.
• Domestic shipments are sent via USPS ground.
• Domestic shipping times vary; orders typically arrive withing 3-5 business days (carrier processing can impact this timeframe).
• Expedited shipping is available on domestic orders for an additional cost. The additional price is calculated by the shipping carrier. Please note orders are currently only shipped during weekdays.  
• Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $20 fee per item for shipping/warehousing/receiving charges. Any international returned shipment will incur a $35 fee per item and the shipping fees are non-refundable.
• Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen. Hoolest is not responsible for damages reported to us after this 10-day period.

International Shipping

• For international orders, we are unable to provide free shipping. Please note that the recipient of an international shipment may be subject to import taxes, customs duties and fees which are imposed once a shipment reaches the recipient’s country. Any such taxes, duties or fees are to be paid separately by the buyer. 
• International shipments are sent using DHL/UPS and are shipped in the order in which they are received. Shipments to any country typically take between 4-10 days to receive.

If you have any other questions, please reach out to us at support@hoolest.com.

For VeRelief Prime

• Shipping is free for all VeRelief Prime orders delivered in the USA.
• VeRelief Prime units are built-to-order and ship within 4 weeks from order placement date. You will receive an email with a tracking number as soon as your device has shipped.
• Domestic shipments are sent via USPS ground.
• Domestic shipping times vary; orders typically arrive withing 3-5 business days (carrier processing can impact this timeframe).
• Expedited shipping fees are not available at this time.
• Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $20 fee per item for shipping/warehousing/receiving charges. Any international returned shipment will incur a $35 fee per item and the shipping fees are non-refundable.
• Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen. Hoolest is not responsible for damages reported to us after this 10-day period.

International Shipping

• For international orders, we are unable to provide free shipping. Please note that the recipient of an international shipment may be subject to import taxes, customs duties and fees which are imposed once a shipment reaches the recipient’s country. Any such taxes, duties or fees are to be paid separately by the buyer. If you have any other questions, please reach out to us at support@hoolest.com.
• International shipments are sent using DHL/UPS and are shipped in the order in which they are received. Shipments to any country typically take between 4-10 days to receive.

For VeRelief Electrodes

• Customers must pay a flat shipping fee for VeRelief Electrode re-orders.
• Shipping is free for orders over $49.95.
• VeRelief Electrodes will ship within two (2) business days of purchase. You will receive an email with a tracking number as soon as your order has shipped.
• Domestic shipments are sent via USPS ground
• Domestic shipping times vary; orders typically arrive withing 3-5 business days (carrier processing can impact this timeframe)
• Expedited shipping fees are not available at this time.
• Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $10 fee per item for shipping/warehousing/receiving charges. Any international returned shipment will incur a $20 fee per item and the shipping fees are non-refundable.
• Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen. Hoolest is not responsible for damages reported to us after this 10-day period.

International Shipping

• For international orders, we are unable to provide free shipping. Please note that the recipient of an international shipment may be subject to import taxes, customs duties and fees which are imposed once a shipment reaches the recipient’s country. Any such taxes, duties or fees are to be paid separately by the buyer. If you have any other questions, please reach out to us at support@hoolest.com.
• International shipments are sent using DHL/UPS and are shipped in the order in which they are received. Shipments to any country typically take between 4-10 days to receive.

Returns

Refund Policy

Hoolest offers a 60-day trial of all products. The 60-day trial period commences upon customer’s receipt of the product as verified by the shipping tracking link. If you are not satisfied with your purchase, you can return it in the original packaging within 60 days after receiving it for a full refund. Return shipping is paid for by you. We require that returns be sent back in the original packaging to prevent damage in transit. You shall retain the tracking information to provide proof of delivery to Hoolest Performance Technologies. Hoolest is not liable for lost or damaged return shipments and we reserve the right to charge for any damages you caused to the product. Any expedited shipping or international shipping costs are non-refundable. If the returned product is damaged in any way or returned in an unusable condition, the shipment will be refused and returned to sender. In order to be eligible for a full refund, you must return the product with at least 4 jars of sealed and unopened VeRelief Mini electrodes and 3 jars of sealed and unopened VeRelief Prime electrodes.

For VeRelief Electrodes

We only accept unopened and unused VeRelief Electrode jars. All electrodes must be sealed within the original clear jar in order to be eligible for a refund.

Hoolest is unable to process returns if you purchased from an authorized reseller. Please contact your reseller if you wish to return your product.

Returns for Products Purchased Using Rewards Points 

If you are returning a product that was purchased using a discount from redeemed Rewards Points, then you will receive a refund of the total dollar amount you paid for that product. If you purchase a second product using Rewards Points from an original product purchase and you decide to return the original product (within the 60-day refund window), the total discount you received from the second product purchase will be withheld from the total refund amount on the original product purchase. 

Return Shipping

To return your product, you should mail your product to:

Please reference your name and order number on the return label.

Damages

Buyer has ten (10) days after delivery to report a receipt of a damaged item. Please inspect your product carefully and report any damages within the 10-day period to our support team at support@hoolest.com. Hoolest is not responsible for damages reported after the 10-day period. We require photo and video proof of receiving a product that is damaged so that we can address the issue with the shipping company.  

Refunds

Once your return is received and inspected, you will be sent an email to notify you that the item has been received. If the refund is approved, the refund will be processed and a credit will automatically be applied to your original method of payment. Refunds take up to 10 days to appear on your account.  

Exchanges

Items will be replaced if they are defective or damaged, subject to the damages proof requirements, meaning, we will require photo and video proof of receiving a product that is damaged. If you need to exchange the item for the same item, you must send an email to support@hoolest.com requesting the exchange.  

Contact Us

Monday - Friday: 9:00 am - 5:00 pm MST

Product Orders: orders@hoolest.com

Customer Support: support@hoolest.com