Welcome! How can we help you?
How you can Reach Us
When you reach out to our Customer Support Team, you'll be greeted by a genuine person. This individual will be there to swiftly address all your questions and concerns.
We respond to active customers within 24 hours (during business hours).
All other inquires are responded to in 1-2 business days. This does not include weekends or holidays.
Support Hours |
9AM - 5PM MST, Monday - Friday
Email |
support@hoolest.com
Shipping & Returns Policy Update for Holiday Fulfillment
Please note the following temporary adjustments to our fulfillment schedule during the holiday season:
- Thanksgiving Week: Orders placed from Wednesday, November 27th through Friday, November 29th will not be processed or shipped until Monday, December 2nd.
- Christmas Week: Orders placed from Friday, December 20th through Thursday, December 26th will resume processing on Monday, December 30th.
- New Year’s Week: Orders placed from Monday, December 30th through Wednesday, January 1st will begin processing on Thursday, January 2nd.
We recommend placing orders in advance to ensure timely delivery during these periods If you have any questions, feel free to reach out to our support team.
FAQ
Is there a warranty?
We offer a 1 year warranty from the day you purchase your product. If there are any defects with the product related to manufacturing during your first year of use, we will replace it or repair it free of charge.
We do not offer replacements for lost, stolen, or damaged products.
What are your shipping times?
Typical Schedule: products are shipped within 1-2 days of order placement and delivered within 3 days depending on where you live and the type of shipping label you purchase.
Holiday Schedule: products are shipped within 5-7 days of order placement. Delivery times may be delayed due to increased national shipping activity.
Products only ship to the United States, Canada, and Australia.
Expedited shipping is currently not available.
My tracking number isn’t working / I’m not sure where my order is.
We’re happy to help! Please email support@hoolest.com and we’ll track down your order or make it right.
How do I return if the product doesn’t work for me?
Please read through our Shipping and Returns page to learn how to return your product. Email support@hoolest.com if you have any questions.
My package arrived damaged/ I have a faulty product. What do I do?
Every problem has a solution. Please email support@hoolest.com and we’ll address this
issue.
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