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Your questions matter. Explore answers about VeRelief here. From functionality to design, we've got you covered. Can't find your query? Reach out - we're here to help. Email us at support@hoolest.com anytime.
The VeRelief Experience
What is VeRelief for?
VeRelief is only intended for healthy individuals who have difficulty falling asleep, performing daily tasks, or calming themselves down due to stress.
VeRelief is not meant to be used to treat gut related issues, chronic illnesses, or any mental health medical condition.
Do not use VeRelief if:
VeRelief has either not been tested or is not intended to be used by individuals who fit the following criteria:
You are above the age of 65 or under the age of 18.
You are living with any chronic nervous system condition or have known vagus nerve related illnesses.
You have hypersensitive skin
Patients with sensitive skin who react poorly to common skin products like sunscreen, lotions, oils, etc
Patients with skin wounds in the target region around the neck
Pregnant women
People with known or suspected heart disease
Patients who react poorly to the idea of electrical stimulation of any kind
Patients with implanted medical devices such as pacemakers, implanted defibrillators or metal implants in the head or neck
Patients with a history of seizures
Patients with abnormal cranial nerve or other neurological findings or symptoms that would require prompt medical attention
Patients with recent or facial trauma (less than 3 months)
Patients who have had surgery to cut the vagus or great auricular nerve in the neck (cervical vagotomy)
Recent stroke victims
How does VeRelief work?
VeRelief works by stimulating the auricular and vagus nerves on the side of the neck just below the ear.
This disrupts the “fight or flight” signal the brain sends to the body and prevents it from taking full effect, resulting in a nearly immediate sense of calm and relaxation.
It works faster than meditation and is safer than medications.
How long do I use it for?
10 minutes is the all-purpose calming protocol. Use the device for 10 minutes at a time right before bed to help fall asleep faster or throughout your day for daily calm.
Or you can use the breath-synchronization feature to amplify the calming effects and shorten treatment times to 2 minutes or less.
How long do the effects last?
Once you dampen the fight or flight signal, most people are able to maintain that sense of calm and focus for hours at a time without any additional aids.
Results will vary and will depend on the immediate situation you are in.
How often should I use it?
We recommend using VeRelief at least once per day every night before bed to improve sleep quality and mental and physical recovery.
You can also take VeRelief with you and use it as needed for a quick hit of calm throughout your day.
For those who don’t fit the exclusion criteria, VeRelief can be used safely for hours a day.
Are there any side effects?
Side effects are extremely rare for healthy individuals, but are more prevalent in people with underlying chronic illnesses.
If you are living with a chronically imbalanced nervous system, there is a higher likelihood you will experience side effects such as:
Skin irritation or discomfort during treatment
Headache
Dizziness
Skin itching or irritation
Fatigue
Blurred vision
While side effects are rare, they are not harmful but can still cause discomfort. If you experience any side effects stop using VeRelief. If they persist for more than a few weeks, seek medical attention.
Has this been clinically tested?
There are many vagus nerve stimulators that use the same technology as VeRelief that have been cleared by the FDA. The highest output cleared by the FDA is currently 55mA. VeRelief uses a gentler, yet still effective, output of up to 16mA.
Hoolest has conducted 3 IRB-approved and placebo controlled studies across hundreds of people, compliant with FDA regulations, and demonstrated that VeRelief is safe for healthy patients with experiencing moderate to severe state-anxiety and who have trouble falling asleep.
See our Research page or contact us to learn more.
What if it doesn’t work for me?
Most relaxation products only come with a 60-day money back guarantee.
You’ll be happy to know that if you purchase a VeRelief device and you don’t experience better sleep or improved relaxation within your first 60 days, you can send the device back for a full refund. Just cover the return shipping costs.
Unlike medical procedures, medications, professional counseling, or techniques, VeRelief offers a full money-back guarantee making it a truly risk-free experience.
How long do the gel tips last?
VeRelief Prime & Reset gel tips should be replaced every 30 days for maximum comfort and device performance.
Use the VeRelief hydration solution to maximize comfort during usage, and to preserve the life of each gel tip up to the max number of days.
Shipping & Returns
Is there a warranty?
We offer a 1 year warranty from the day you purchase your product. If there are any defects with the product related to manufacturing during your first year of use, we will replace it or repair it free of charge.
We do not offer replacements for lost, stolen, or damaged products.
What are your shipping times?
Standard Shipping:
Products are typically shipped within 1-2 days of order placement and delivered within 3-5 days, depending on your location and the type of shipping label you purchase.
Shipping Destinations:
Products only ship to the United States, Canada, and Australia.
My tracking number isn’t working / I’m not sure where my order is.
We’re happy to help! Please email support@hoolest.com and we’ll track down your order or make it right.
How do I return if the product doesn’t work for me?
Please read through our Shipping and Returns page to learn how to return your product. Email support@hoolest.com if you have any questions.
My package arrived damaged/ I have a faulty product. What do I do?
If your package was lost, stolen, or damaged in transit and you purchased Route Shipping Protection, please follow the instructions in the email from Route that you received at the time of purchase.
Alternatively, you can file a claim using the Route App or through their online claim system. Route will help you get a replacement or refund based on your preference.
If you did not purchase Route Shipping Protection, you will need to file a claim directly with the respective carrier (e.g., USPS, FedEx, UPS) for issues that occurred during transit.
For damages that occurred after shipping, or if you have received a defective product, please contact us at support@hoolest.com. We will assist you in determining if your product is eligible for a warranty replacement and guide you through the process.