Warranty

VeRelief Mini and VeRelief Prime Models - 1 Year Warranty

To have the VeRelief device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to Hoolest Performance Technologies. This warranty does not apply to products purchased from anyone other than Hoolest or an authorized reseller, or damage that Hoolest Performance Technologies determines to be from repairs made or attempted by anyone other than Hoolest Performance Technologies authorized personnel, including misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. The warranty period starts the date the original purchased unit is delivered.

Should a product be sent to us for warranty evaluation and our technicians determine that the product is functioning as designed and the issue arises from user error rather than a defect in the product, the customer will be responsible for the return shipping costs if they wish to have the product returned.

We encourage customers to carefully review the user manual and product guide before initiating a warranty service claim. Should you have any questions about product operation or believe your product may have a defect, please contact our customer service team for assistance before initiating a warranty claim.

How do I start the warranty process?
For any warranty issues, please email support@hoolest.com. You may be required to provide photo or video proof of any defects to support your claim. Please maintain photos and videos of any alleged defects.
For international warranty service, photo and video evidence is required to support alleged product defects.
Disclaimer: Hoolest Performance Technologies does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Hoolest Performance Technologies in any way beyond the terms set forth herein

 

What does the warranty not cover?
This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the VeRelief repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Hoolest Performance Technologies.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. Hoolest Performance Technologies shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, Hoolest Performance Technologies reserves the right to make product substitutions in lieu of repair or replacement.

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of Hoolest Performance Technologies.

This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you. This warranty is effective for all VeRelief products purchased through a Hoolest Performance Technologies website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.