Warranty

Warranty VeRelief Mini and VeRelief Prime Models - 1-Year Warranty

To receive a VeRelief replacement under warranty, you must reach out to our support team and initiate the warranty process according to the guidelines in this policy. This warranty does not apply to products purchased from anyone other than Hoolest or an authorized reseller, or damage that Hoolest Performance Technologies determines to be from repairs made or attempted by anyone other than Hoolest Performance Technologies authorized personnel, including misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. The warranty period starts on the date the original purchased unit is delivered.

Our 1-year warranty begins on the day you receive your package as confirmed by the tracking information for your order.

We encourage customers to carefully review the user manual and product guide before initiating a warranty service claim. Should you have any questions about product operation or believe your product may have a defect, please contact our customer service team for assistance before initiating a warranty claim.

How Do I Start the Warranty Process?

For any warranty issues, please email support@hoolest.com. You may be required to provide photo or video proof of any defects to support your claim. Please maintain photos and videos of any alleged defects.

For international warranty service, photo and video evidence is required to support alleged product defects.

Initiating the Warranty Process

For any warranty issues, please email support@hoolest.com. Indicate the problem you're experiencing, provide your four-digit or five-digit order number, and ensure your address is current. Recording a short video of the issue is encouraged to support your claim, but we understand that not all issues can be visually demonstrated. Our team will inform you if such evidence is required.

Replacement and Return Process

In an effort to expedite the resolution of warranty claims, upon receiving proof of the defect (if required), Hoolest Performance Technologies will send out a replacement unit free of charge. This replacement package will include a return envelope and a shipping label for the defective unit.

Customers are expected to return the defective unit within 7 business days of receiving the replacement. If the defective unit is not shipped back within this timeframe, the customer may be charged for the shipping cost of the replacement unit.

For international warranties, replacements will be sent without the need to return the defective unit.

Post 1-Year Repair Service

After the 1-year warranty period has ended, customers can still receive repair services for their VeRelief product. The repair fee is $39 plus the cost of shipping. To initiate the repair process, please contact support@hoolest.com. Customers will be responsible for shipping the unit to our repair facility and covering return shipping costs.

VeRelief Mini Model Discontinuation

For customers who own a discontinued VeRelief Mini:

• U.S. Customers: You have the option to upgrade to a VeRelief Reset at no additional charge beyond the $39 post-warranty repair fee plus shipping both ways. This fee applies regardless of whether you choose to repair your current Mini device or upgrade to the VeRelief Reset.

• International Customers: If available, you may receive a refurbished VeRelief Mini if available or you will be upgraded to the VeRelief Reset. In both cases, the $39 post-warranty repair fee plus shipping costs (both ways) will apply.

Please note that the device upgrade itself is free of additional charges beyond the standard repair fee and shipping costs.

What Does the Warranty Not Cover

Disclaimer: Hoolest Performance Technologies does not authorize anyone, including, but not limited to, retailers, remote purchasers, or the subsequent consumer purchaser of the product from a retailer to obligate Hoolest Performance Technologies in any way beyond the terms set forth herein.

Please note that as of January 12, 2024, Hoolest Performance Technologies has discontinued international warranty services for countries outside our current shipping scope. We now exclusively offer warranty support in the countries where we directly ship, which currently includes Australia, Canada, the United Kingdom and the United States. This change is due to our inability to sustain warranty claims in nations outside of our shipping network.

Customers residing in countries not supported by our shipping services are encouraged to contact our support team at support@hoolest.com for further information and assistance regarding their options. While we regret any inconvenience this change may cause, this policy update ensures that we can continue to provide efficient and effective support to our customers within our operational regions.

Last Updated November 2024