Welcome! How can we help you?
How you can Reach Us
When you reach out to our Customer Support Team, by phone, or email, you'll be greeted by a genuine person. This individual will be there to swiftly address all your questions and concerns.
Support Hours (Phone) |
11AM - 4PM MST, Monday - Friday,
Email |
support@hoolest.com
Phone, SMS |
FAQ
Is there a warranty?
We offer a 1 year warranty from the day you purchase your product. If there are any defects with the product related to manufacturing during your first year of use, we will replace it or repair it free of charge.
We do not offer replacements for lost, stolen, or damaged products.
What are your shipping times?
Typical Schedule: products are shipped within 1-2 days of order placement and delivered within 3 days depending on where you live and the type of shipping label you purchase.
Holiday Schedule: products are shipped within 5-7 days of order placement. Delivery times may be delayed due to increased national shipping activity.
Products only ship to the United States, Canada, and Australia.
Expedited shipping is currently not available.
My tracking number isn’t working / I’m not sure where my order is.
We’re happy to help! Please email support@hoolest.com and we’ll track down your order or make it right.
How do I return if the product doesn’t work for me?
Please read through our Shipping and Returns page to learn how to return your product. Email support@hoolest.com if you have any questions.
My package arrived damaged/ I have a faulty product. What do I do?
Every problem has a solution. Please email support@hoolest.com and we’ll address this
issue.
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