Welcome!
How can we help you?
How you can Reach Us
When you reach out to our Customer Support Team, you'll be greeted by a genuine person. This individual will be there to swiftly address all your questions and concerns.
We respond to active customers within 24 hours (during business hours).
All other inquires are responded to in 1-2 business days. This does not include weekends or holidays.
Support Hours |
9AM - 5PM MST, Monday - Friday
Email |
support@hoolest.com
FREQUENTLY ASKED
QUESTIONS
Is there a warranty?
Yes—VeRelief comes with a 1-Year Warranty covering any manufacturing defects.
Loss, theft, and accidental damage aren’t covered, but reach out—we’ll still try to help.
Whether you're stuck in a panic attack, fighting spiraling anxiety, or mentally burnt out, VeRelief is built to help you reset fast and regain command of your mind and body—anywhere, anytime.
When will my order ship?
Orders usually ship within 1–2 business days and arrive in 3–5 business days across the U.S., Canada, and Australia.
During holidays, please allow 5–7 business days for processing.
My tracking number isn’t working. What should I do?
Email us at support@hoolest.com and we’ll track it down or make it right.
How do I return my product?
You're covered by our 60-Day Money-Back Guarantee.
Visit our Returns page or email us directly at support@hoolest.com to get started.
My package arrived damaged / my product isn’t working.
If you purchased Route Shipping Protection, follow the link in your confirmation email to file a claim.
Otherwise, contact us at support@hoolest.com—we’ll take care of it.